What customers say
Most reviewers found the pads effective and convenient, with several saying they fit their needs well and provide sustained, comfortable cooling. Available shapes suit different joints, and some users found them helpful after surgery. Feedback is limited for some specific uses, and a few concerns stand out: one pad leaked after storage, another reviewer found the directions unhelpful and the pad difficult to put on without help.
AI-generated from 18 published reviews. It may miss nuance; read individual reviews below.
★☆☆☆☆
Pads fail
I used the pas for the knee and ankle then carefully packed up the machine. 2 years later, when I needed the ankle pad it just leaed all over. I checked the ankle pad and that leaked too.
Rose78Ford · 10/24/2025
★★★★★
Excellent
Excellent product. I have used the Ossur system for multiple joint replacement surgeries. The variety of shapes available make it easy to find one that fits your need. I needed a replacement pad and it was quick and easy to order. I paid for expedited shipping and it came faster than predicted.
Gr8ful · 1/23/2023
★★★★★
I have not used the product
I have not used the product yet. I have to schedule my bunion and hammer toe surgery. I already had the machine from having a knee replacement and am so glad I can use it again. My recovery went so much faster once I had the Ossur Ice Machine. The first one came damaged and had to be reordered. I went right on Tylenol when I started using this product. I'm sure it will be the same when I get foot surgery. There are none. This is so much more convenient than using ice packs which are too cold and leak all over. They don't cover the way your product does.
Margaret Tan · 2/19/2022
★★★★★
attachment worked out great
attachment worked out great
steve hogan · 1/1/2022
★★★★★
never recieved my order
never recieved my order
fredrick wheeler · 8/29/2021
★★★★★
Fast service and the right product
Fast service and the right product
Scott Cameron · 2/21/2021
★★★★★
my second pad worked
my second pad worked well, very very helpful for post surgery improved healing
Piper Gills · 10/10/2020
★★★★★
After two years I pulled out my
After two years I pulled out my ice machine filled it up and put it to work, only to find out my shoulder pad was leaking out of the felt material side. Like almost all of it. Looked on line and found Orthoticshop.com. Had new pads for my ice machine in about one week. Thank you, Thom Central Oregon. Larger than I thought available styles of different ice machine pads. Took about six days longer than I had hoped for, but still arrived with in a week.
Thom Line · 9/24/2020
★★★★★
The ossur Cold Rush Pads are very
The ossur Cold Rush Pads are very effective for icing your knees after surgery. It covers all area of the knee and dispense coldness to the body to reduce swelling and/ or lowering temperature. It is very convenient to your needs N/A
Annie Nedd-Campo · 7/24/2020
★★★★★
Fast shipping from a trusted supplier with
Fast shipping from a trusted supplier with an avergae price. This beats the universal pad in terms of covering the knee and leg in all swollen areas. Better coverage than the universal pad The hoses a shorter than the universal pad.
Eugene Ivey · 6/28/2020
★★★★★
perfect for a hip surgery patient
perfect for a hip surgery patient
Kim Morrow · 6/22/2020
★★★★★
Fantastic service
Fantastic service
Clyde Long · 6/21/2020
★★★★★
Reasonable
Reasonable pricing. Pricing & shipping. To soon to tell
Randall Werner · 5/11/2020
★★★★★
Item arrived quickly and works
Item arrived quickly and works perfectly. Very Pleased
Barry Taylor · 1/19/2020
★★★★★
EXCELLEN FOR POST OP TOTAL KNEE REPLACEMENT
EXCELLEN FOR POST OP TOTAL KNEE REPLACEMENT STAYS COOL FOR HOURS/NEVER TOO COLD
MARYELLEN BETTERTON · 1/8/2020
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